Heuristic Evaluation
Heuristic Evaluation
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What was the task I had?
I needed to evaluate the usability of the desktop version of the National Lottery platform, specifically identifying potential usability issues based on established usability principles (heuristics).
I needed to evaluate the usability of the desktop version of the National Lottery platform, specifically identifying potential usability issues based on established usability principles (heuristics).
What did I do?
I conducted a heuristic evaluation, where I reviewed the platform against a set of usability heuristics, such as consistency, error prevention, and user control, to identify any potential issues. This involved checking if the design followed best practices for navigation, accessibility, and overall user experience, and identifying areas where users might face difficulty, such as unclear labels, confusing navigation, or lack of visual clarity.
What was the result?
I identified key usability issues, including areas where the platform might be confusing or frustrating for users. These findings were documented and prioritized to inform future design improvements.
I identified key usability issues, including areas where the platform might be confusing or frustrating for users. These findings were documented and prioritized to inform future design improvements.
How did it contribute to the project?
The heuristic evaluation provided valuable insights into the usability of the platform, helping to identify potential pain points early in the process. This allowed the project to focus on addressing these issues in subsequent iterations, improving the platform’s overall user-friendliness, and ensuring that it met accessibility and usability standards.
The heuristic evaluation provided valuable insights into the usability of the platform, helping to identify potential pain points early in the process. This allowed the project to focus on addressing these issues in subsequent iterations, improving the platform’s overall user-friendliness, and ensuring that it met accessibility and usability standards.
What comes next?
The next step would likely involve addressing the identified issues through design revisions. I would refine the platform’s interface, improve navigation, simplify interactions, or make the design more intuitive. After implementing these changes, another round of usability testing or user feedback would help validate the effectiveness of the updates.
The next step would likely involve addressing the identified issues through design revisions. I would refine the platform’s interface, improve navigation, simplify interactions, or make the design more intuitive. After implementing these changes, another round of usability testing or user feedback would help validate the effectiveness of the updates.
Sources
Moran, K., & Gordon, K. (2024, August 2). How to conduct a heuristic Evaluation. Nielsen Norman Group. https://www.nngroup.com/articles/how-to-conduct-a-heuristic-evaluation/
Heuristic evaluation. (n.d.-b). Google Docs. https://docs.google.com/document/d/1_hJd6xQ1lQxtYmp2bioqWcnQ3ssaOLClEfpIN7nApPI/edit?tab=t.0#heading=h.cxnia9oe7qsj
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